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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Vecani Ramirez

July 31, 2025

5  out of  5
rating by Vecani Ramirez
"Guest service, Claudia was a great help. Thank you"
We responded:
"Thank you Vecani! We appreciate your loyalty always. Maritza Covina agent "
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brianna trejo

July 22, 2025

5  out of  5
rating by brianna trejo
"Francis was able to answer all my questions and gave me a lot more information that i did not previous know about. Overall I’m very satisfied with my experience!"
We responded:
"Thank you Brianna! Educating our customers, so you know what you’re paying for, is one of the things our office does great! Thank you for your business"
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liz allen

July 16, 2025

5  out of  5
rating by liz allen
"I really enjoyed working with State Farm. This was my first time buying auto insurance, and Claudia took the time to explain to me exactly what I was paying for and how the process worked. She was great to work with and stayed in my inbox answering all my questions about what my quote would look like as I was thinking about buying several different types of cars."
We responded:
"Thank you Liz! We pride ourselves in providing the best customer service to all of our customers. Maritza Covina agent"
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Edrie D

July 14, 2025

5  out of  5
rating by Edrie D
"I've had a great experience in dealing with Claudia. Over the past few years, she has been prompt in bringing things to my attention and letting my know of updates in changes with my policies. Anytime I've had questions, Claudia has responded in a timely manner and has been friendly, helpful and informative. Updated 7/11/25 Claudia continues to deliver great service and has been prompt and available for all my insurance questions. Definitely would recommend their team's services for your insurances needs."
We responded:
"Thank you so much for the kind words. Claudia is definitely great with our office customer service goals. We strive to provide excellent service to all of our customers. Thank you so much for your business!"
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MariaElena

July 9, 2025

5  out of  5
rating by MariaElena
"I am really satisfied for the excellent and professional services this agent provides. We transferred all our insurance policies to this office and it was the best decision that we have ever taken. Now I can see what the difference!. Here we receive rapid attention to all our questions and whenever we call, Francis or any other person they are always there, atending and returning our calls. What a great service! Also they speak Spanish! Nos explican todo perfectamente. Y siempre buscan la forma de ayudarnos. Highly recommended."
We responded:
"Thank you MariaElena! So glad you transferred to our office, we appreciate your business and all of our customers every day. Maritza Covina agent"
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Cameron Pratt

July 8, 2025

5  out of  5
rating by Cameron Pratt
"The Best Agent in Covina. Maritza and her team are very knowledgeable and can help with all of your insurance needs. If you need help with your Auto, Homeowners, Renters, Life or Small Business Insurance give the office a call for great customer service, you will not be disappointed."
We responded:
"Thank you Cameron! Appreciate the kind words and your loyalty every day! Maritza Covina agent"
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David Gonzalez

July 2, 2025

5  out of  5
rating by David Gonzalez
"Been with State Farms for quite sometime, Miss Claudia and and all the other's have showed kindness love and always giving 💯 percent the Family, yes I said Family cause that I feel when I speak to them ,always asking how I'm doing and if there anything they could help with, I come from a very large family and they showed the same thing that my parents showed me, thank you Girls for the love ❤️ and allowing me to be part of yours, love always your Big brother David G ."
We responded:
"Wow, David! Literally brought tears to my eyes to know that we make you and so many other customers feel like their family to us. we appreciate your business and thank you for the kind words. Mariza, Covina agent."
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Jazmine Vejar

July 2, 2025

5  out of  5
rating by Jazmine Vejar
"I had the pleasure of speaking with Claudia and she made it easy to understand and to lower my monthly as well as explaining what would change. Thank you for the quick responses to my questions!"
We responded:
"Always here to help you, Jazmine! So good to hear that our office is providing the level of customer service that is expected. Maritza, Covina agent."
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Ashton Proveaux

July 2, 2025

5  out of  5
rating by Ashton Proveaux
"I love working with Maritza. She always helps the best way possible. So sweet and kind."
We responded:
"Thank you so much, Ashton! Always a pleasure to work with all of our clients Maritza Covina agent "
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shannon rhodes

July 1, 2025

5  out of  5
rating by shannon rhodes
"Maritza and her team are wonderful. They know exactly who I am each time I call and go above and beyond to provide excellent service. A 5 star team!"
We responded:
"Thank you Shannon! We are here to help everyone all the time. We appreciate your loyalty. Maritza Covina agent"
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K. Ortiz

June 27, 2025

5  out of  5
rating by K. Ortiz
"Quick, friendly and reliable customer service."
We responded:
"Thanks so much! Maritza Covina agent "
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Rena Vinyard

June 26, 2025

5  out of  5
rating by Rena Vinyard
"Wonderful service and thoughtfulness. Claudia was very helpful and took care of my concerns. 😁"
We responded:
"Thank you Rena! So happy to hear that you are satisfied with the level of customer service that our office provides to all of our clients. Maritza Covina agent "
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Sergio Medina

June 26, 2025

5  out of  5
rating by Sergio Medina
"My agent Francis was super helpful and explained everything very detailed and professionally she made the process run super smooth. Thanks for you’re help"
We responded:
"Thank you Sergio! I’m so glad to hear you are being taken care of when dealing with our office Maritza Covina agent"
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Isabella Reyes

June 26, 2025

5  out of  5
rating by Isabella Reyes
"I am beyond pleased with my experience that i have received! They are very helpful and beyond understanding when it comes to my questions and needs. I will most definitely recommend them to friends and family!"
We responded:
"Thank you 😊 Isabella! Happy to hear you are pleased with our level of customer service. We pride ourselves with providing the best quality service to all customers. Maritza Covina agent"
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Super Alex

June 25, 2025

5  out of  5
rating by Super Alex
"Ladies at the office are very polite and helpful. Francis gave me a quote and explained all the questions I had . Would definitely recommend this office if anyone is looking to get insured by State Farm."
We responded:
"Thanks for the kind words. We appreciate your business always. Maritza Covina agent"
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Stephyy

June 25, 2025

5  out of  5
rating by Stephyy
"Francis was friendly, knowledgeable, and went above and beyond to help me."
We responded:
"Thank you for the 5 stars. Glad we can earn these from you. Here to help 24/7"
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Ricardo Lopez

June 25, 2025

5  out of  5
rating by Ricardo Lopez
"I had an amazing experience with Frances Gallardo at State Farm! From the moment I reached out, she was incredibly professional, friendly, and knowledgeable. Frances took the time to walk me through all my coverage options and made sure I understood everything clearly. She truly went above and beyond to ensure I got the best policy for my needs—no pressure, just honest guidance and excellent service. It’s rare to find someone who combines expertise with such a warm, personal touch. If you’re looking for a dependable insurance agent who genuinely cares, I highly recommend Frances Gallardo. Thank you for making the whole process so smooth and stress-free!"
We responded:
"Thank you so much for the kind words Ricardo! Our office strives to provide the best customer service in town and surrounding cities. Happy to hear that your experience was flawless Maritza Covina agent"
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Freddy Guzman

June 25, 2025

5  out of  5
rating by Freddy Guzman
"I had a great experience with Francis. She is very knowledgeable and patient with the all my questions. She always makes the auto insurance prices fast and easy."
We responded:
"Thank you Freddy! We appreciate customers like you"
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Patty Beckstrom

June 24, 2025

5  out of  5
rating by Patty Beckstrom
"Was ever happy with Claudia at State Farm she directed me to what was needed and waited patiently for the information to come in. Thank you Claudia I enjoy working with you."
We responded:
"Thank you Patty! I’m so glad that after all these years that you’ve been a customer, you are still happy with our customer service level. We appreciate you and we appreciate your loyalty for so many years. Maritza Covina agent"
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Fernando Pecson

June 24, 2025

5  out of  5
rating by Fernando Pecson
"Hi Maritza, I just wanted to let you know how extremely pleased I am for the professional and efficient service that your office always provides. Claudia and Francis have been very helpful and they know how to ease my worries, especially the last couple of weeks after my son’s car was stolen. They made me feel that everything is going to be okay, and I really appreciate that. You guys have always been there for mine and my families concern, and I just wanted to say Thank You."
We responded:
"Thank you so much, Fernando! I really appreciate you taking the time to let me know that our office is providing the level of customer service that is expected nowadays but very rare. We appreciate your business always. Maritza Covina agent"
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Corina Hernandez

June 20, 2025

5  out of  5
rating by Corina Hernandez
"I had a great experience working with Claudia Batres. She is knowledgeable, responsive, and patient with all my questions. She's made the auto insurance process fast and easy. Thank you, Claudia!"
We responded:
"Thank you Corina! So happy to hear your insurance experience is fast and easy with our office. Claudia definitely does go above and beyond for everyone Maritza Covina agent"
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Nancy Chavez

June 20, 2025

5  out of  5
rating by Nancy Chavez
"Every time I have issues with my payment, Claudia helped me get a resolve right away. She’s patient and she always has a great attitude. I’m very forgetful and I keep losing my card, she has never sound upset about having to help me with the same issue. it’s always nice to talk to her. Claudia is very knowledgeable and absolutely professional. The way she communicates with you is always clear. I highly recommend Claudia to anyone looking for great customer service guidance"
We responded:
"Thank you Nancy! Claudia is always great with all of our customers. Our office works hard for everyone and their needs. We appreciate your business. Maritza Covina agent"
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Miranda Vasquez

June 18, 2025

5  out of  5
rating by Miranda Vasquez
"10/10 experiences every time, answers any questions I may have in a timely manner. Very helpful and friendly!"
We responded:
"Thank you for taking the time to leave us a review Miranda! We appreciate you doing this and we appreciate your business Maritza Covina agent"
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Tuan Tien

June 18, 2025

5  out of  5
rating by Tuan Tien
"Great experience! Answered all my questions regarding insurance policies. Would recommend my friends and family."
We responded:
"Thank you so much Tuan! We pride ourselves in providing excellent customer service to everyone who contacts our office. Thank you for your business. Maritza Covina agent "
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Matthew McElrath

June 18, 2025

5  out of  5
rating by Matthew McElrath
"Claudia is the best. She’s always so helpful and courteous."
We responded:
"Thanks Matthew! We appreciate the review and your business Maritza Covina agent "